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                        • Member Login
                        • Contact Us
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                      • Customer Service Resources

                      • At the very basic level, great customer service comes down to being a great human being. Visitors and residents alike in Mammoth Lakes are looking for good quality products (food, lodging, shopping, etc.) and friendly faces while they're out and about. For visitors in particular, being knowledgeable about the area is key. The best way to get up to speed (the best reference to have on hand) is the Mammoth Lakes visitor guide. This guide has everything from restaurants to churches and childcare options to bus schedules.

                        • Download the Visitor Guide
                      • Do your homework.


                        Articles for frontline staff

                        • 10 stories of unforgettable customer service - HelpScout

                        Articles for management staff/business owners

                        • The business case for loving customers - HelpScout
                        • What bad customer service costs your business - HelpScout
                        • 25 ways to thank your customers - HelpScout

                        Books

                        • The Thank You Economy - Gary Vaynerchuk
                        • Exceptional Service, Exceptional Profit - Leonardo Inghilleri
                        • Be Our Guest - The Disney Institute
                        • Start With Why: How Great Leaders Inspire Everyone to Take Action - Simon Sinek
                        • Turn the Ship Around!: A True Story of Turning Followers into Leaders - L. David Marquet
                        • The Five Dysfunctions of a Team: A Leadership Fable - Patrick Lencioni

                        In Person Training

                        • Zappo's School of WOW
                        • The Disney Institute
                        • Dale Carnegie Customer Service Training
                      • Stay in the Know

                        Member News and Updates

                        Weekly Chamber Newsletter

                        Upcoming Chamber Events

                        Board Meeting Summaries

                      • Growing Business, Building Community 

                      Mammoth Lakes Chamber of Commerce

                       P.O. Box 3268 | 2520 Main St., Mammoth Lakes, CA 93546

                       760. 934.2712

                       info@mammothlakeschamber.org

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