Customer Service Resources
At the very basic level, great customer service comes down to being a great human being. Visitors and residents alike in Mammoth Lakes are looking for good quality products (food, lodging, shopping, etc.) and friendly faces while they're out and about. For visitors in particular, being knowledgeable about the area is key. The best way to get up to speed (the best reference to have on hand) is the Mammoth Lakes visitor guide. This guide has everything from restaurants to churches and childcare options to bus schedules.
Do your homework.
Articles for frontline staff
- 10 stories of unforgettable customer service - HelpScout
Articles for management staff/business owners
- The business case for loving customers - HelpScout
- What bad customer service costs your business - HelpScout
- 25 ways to thank your customers - HelpScout
- The Thank You Economy - Gary Vaynerchuk
- Exceptional Service, Exceptional Profit - Leonardo Inghilleri
- Be Our Guest - The Disney Institute
- Start With Why: How Great Leaders Inspire Everyone to Take Action - Simon Sinek
- Turn the Ship Around!: A True Story of Turning Followers into Leaders - L. David Marquet
- The Five Dysfunctions of a Team: A Leadership Fable - Patrick Lencioni
In Person Training