This season's Frontline Customer Service Workshops will teach attendees how to rapidly connect with customers and clients in authentic, compelling ways so that work is more fulfilling and fun! We will discuss burnout and develop personal resilience strategies to help support our energy all season long.
Attendees will be entered into a raffle to win gift cards to local businesses.
The Frontline Customer Service Workshops are available November 16 at 4pm or November 17 at 9am. Click here to learn more and register for the November 16 Frontline Workshop.
About Our Speaker
For over 30 years Jo Zulaica has focused on leadership and talent management: hiring, training and developing hundreds of employees in leadership positions, from all over the world.
As a workshop facilitator, she focuses on interactive lessons that give participants tactical tips and tools to take with them, and leverage, long after the workshop ends. By engaging in actionable, relevant exercises, we gain new best practices to draw from in our daily work and lives. Developing strong service, culture and teamwork doesn’t happen by accident; but it’s also not hard. When we elevate our own awareness, and develop key skills, anything is possible – including more fun at work!
You can learn how to resolve conflict, give feedback, draw boundaries, motivate others and speak with comfortable personal authority with Jo's teachings. All while staying true to yourself, with an inner sense of calm and self-mastery.
Jo’s style is warm, approachable, interactive and personalized. She inspires and teaches both frontline staff and managers & owners to up level their skills and fulfillment.