• Front Desk Agent

  • Posted: 03/13/2021

    If you're someone who pushes boundaries and challenges the status quo, you're brave, ambitious and passionate in everything you do, you appreciate great customer service, enjoy talking to people and love the outdoors then we want you on our team!!
    Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service! Grow your career with one of the most respected hotels in Mammoth Lakes! We believe in working in an exciting industry; with dynamic days and nights; diverse, hardworking co-workers; and unlimited growth and support from leadership.
    Our goal is simple: to put the world on vacation. Our team is diverse and dedicated, caring and creative. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the hospitality business.
    The Sierra Nevada Resort & Spa offers to all Full-Time Year-Round positions competitive wages, 2 weeks of paid time off, medical, vision and dental insurance.
    Employees have access to a private break room that comes equipped with a lounge area with couch and flat-screen, kitchenette area, pool table and air hockey table. Our staff also enjoys great discounts at our restaurants and rooms in our hotel. Apply to be considered to join our team!
    Job Purpose:
    The Front Desk Agent works directly with the public.  Main duties include greeting, interacting, and assisting guests, processing reservations, answering all telephone calls received, using computers and computer systems to set up functions, and handling all special requests for services or information in accordance with standard policies and procedures.
    Essential Job Functions:
    • Direct activities at front desk in absence of Front Desk Supervisor or Lead.
    • Check guests in and out of the hotel.
    • Maintain a clean and neat lobby area.
    • Stock and clean gift shop.
    • Report inventory needs to manager.
    • Maintain cleanliness of back office area.
    • Receive company packages and communicate receipt to appropriate parties.
    • Complete daily EOS messages to team in a thorough manner, as well as read other employee’s EOS emails promptly upon arriving for shift.
    • Assist Front Desk Lead, Supervisor, and Manager as needed with buses and group packets.
    • Be aware and knowledgeable about arriving and upcoming buses and groups.
    • Assist in training new front desk staff members.
    • Complete and transmit daily reservation and guest service reports.
    • Monitor overbookings & manage room bookings.
    • Pre-block and enter rooming list.
    • Enter Wholesaler reservations & handle billing for Direct Bills.
    • Assist with monitoring extranet & rates.
    • Reconcile cash daily.
    • Assist shift with balancing out procedures.
    • Handle VIP bookings from start to finish.
    • Fulfill amenities and guest requests.
    • Handle guest problems in a friendly and courteous manner.
    • Meet with supervisor/manager to review assignments, anticipate business levels, changes and other information pertinent to the job performance.
    • Maintain complete knowledge of all services related to the Company.
    • Maintain professional conduct and excellence in the execution of all tasks.
    • Abide by all Company Policies as outlined in Company Employee Handbook and Standards of Conduct. 
    • Perform other duties as assigned, requested and deemed necessary by management.

    Year Round vs. Seasonal: Year Round,Seasonal

    Full-time vs. Part-time: Full-time,Part-time